Privacy Policy

SmartThrive Systems · Last updated: October 26, 2026

Who we are

SmartThrive Systems (“we”, “us”, “our”) is an AI automation agency that builds workflows, chat agents and voice agents for halal restaurants. Our website address is https://smartthrivesystems.com.

This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. If you have any questions, contact us at [your email address].

Information we collect

When you contact us or book a call. If you fill in a contact form, request a demo or book a consultation, we collect the details you give us, such as your name, email address, phone number, restaurant name, website and your message.

When you become a client. We may collect business details needed to deliver our services, such as your restaurant’s name and location, menu and pricing information, opening hours, staff contact details, billing details, and access to the tools you connect to our automations (for example your ordering, booking, messaging or POS systems).

When you visit our website. We automatically collect basic technical information such as your IP address, browser type, device type, pages viewed and the date and time of your visit. We use this to keep the site secure and understand how it is used.

Comments. If our website allows comments, we collect the information shown in the comment form, plus your IP address and browser user agent string to help detect spam. An anonymised string created from your email address (a hash) may be sent to the Gravatar service to check whether you use it. Gravatar’s privacy policy is at https://automattic.com/privacy/. Once your comment is approved, your profile picture is visible publicly alongside it.

Information processed on behalf of our restaurant clients

When we set up chat or voice agents and automations for a restaurant, those tools may handle information from that restaurant’s own customers, such as names, phone numbers, email addresses, order details, reservation details, dietary or allergy requests, and the content of messages or call recordings and transcripts.

In this situation, the restaurant is the one that decides why and how customer information is used, and we process it only on the restaurant’s behalf and on its instructions to deliver the service. If you are a customer of one of our restaurant clients and want to access, correct or delete your information, please contact that restaurant directly. You are welcome to contact us too, and we will pass your request on.

We do not use a restaurant’s customer information for our own marketing, and we do not sell it.

How we use your information

We use the information we collect to:

respond to enquiries and arrange calls or demos
design, build, run and support automations and AI agents for our clients
send invoices and manage our client relationships
keep our website and systems secure and prevent spam or misuse
improve our services and website
send you updates or marketing emails, only where you have agreed or where the law allows, and you can unsubscribe at any time
meet our legal and administrative obligations

Cookies

Our website may use cookies and similar technologies.

If you leave a comment, you may choose to save your name, email address and website in cookies so you do not have to re-enter them next time. These cookies last for one year.

If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. It contains no personal data and is discarded when you close your browser. When you log in, we set cookies to save your login information and screen display choices. Login cookies last for two days and screen options cookies last for a year. If you choose “Remember Me”, your login lasts for two weeks. Logging out removes the login cookies.

If we use analytics or advertising tools, they may set their own cookies. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them.

Embedded content from other websites

Pages on our site may include embedded content such as videos, images or scheduling widgets. Embedded content from other websites behaves in exactly the same way as if you had visited that website directly. Those sites may collect data about you, use cookies, add their own third-party tracking and monitor your interaction with the embedded content, including if you have an account and are logged in there.

Who we share your information with

We do not sell your personal information. We share it only with trusted service providers who help us run our business and deliver our services, and only as needed. These may include:

website hosting and email providers
automation and workflow platforms (such as n8n)
AI and language model providers that power chat and voice agents
telephony, messaging and speech-to-text services
scheduling, CRM, payment and accounting tools
spam detection services, which may check visitor comments

If you request a password reset, your IP address will be included in the reset email.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a sale or restructuring of our business.

Where your information is sent

Because we work with clients worldwide and use cloud-based tools, your information may be stored or processed in countries other than your own. Where we can, we choose providers that apply appropriate safeguards to protect your information.

How long we keep your information

Enquiries: kept for as long as needed to respond and follow up, then deleted or archived.
Client records: kept for the length of our working relationship and afterwards as needed for legal, tax and accounting purposes.
Restaurant customer data handled by our automations: kept only as long as the restaurant instructs or as needed to provide the service, then deleted or returned to the restaurant when the engagement ends.
Comments: if you leave a comment, the comment and its metadata are kept indefinitely so we can recognise and approve follow-up comments automatically.
Registered users (if any): we store the personal information in your profile. You can see, edit or delete it at any time, except for your username. Site administrators can also see and edit it.

Security

We take reasonable technical and organisational steps to protect your information, including access controls and the use of reputable, secured platforms. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to:

request a copy of the personal information we hold about you, in an exportable file
ask us to correct inaccurate information
ask us to erase your personal information
object to or restrict certain uses of your information
withdraw your consent at any time, where we rely on consent

This does not include information we are required to keep for administrative, legal or security purposes. To make a request, email us at [your email address]. We may need to verify your identity before acting on it.

Children’s privacy

Our services are designed for businesses and are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

Links to other websites

Our website may link to third-party sites. We are not responsible for their content or privacy practices, so please read their policies before sharing information.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. We encourage you to review it periodically.

Contact us

SmartThrive Systems Email: hello@smartthrivesystems.com