Terms and Conditions

SmartThrive Systems · Last updated: October 26, 2026

Welcome to SmartThrive Systems. These terms and conditions set out the rules for using our website at https://smartthrivesystems.com and for the services we provide. By accessing this website or working with us, you agree to these terms. If you do not agree with any part of them, please do not use the website or our services.

Definitions

In these terms, “SmartThrive Systems”, “we”, “us” and “our” mean our company. “You” and “your” mean the person visiting the website or the business that engages us (the “Client”). “Services” means the AI automation, workflow, chat agent and voice agent services we provide, and any related support. Words in the singular include the plural and the other way round.

Our services

SmartThrive Systems designs, builds and supports AI-powered automations for restaurants, including workflows, chat agents and voice agents for tasks such as answering customer questions, taking enquiries and handling orders or reservations. The exact scope, deliverables, timelines and fees for each project are set out in a written proposal, quote or service agreement agreed with the Client. If there is a conflict between that document and these terms, the signed or accepted proposal takes priority.

Client responsibilities

If you are a Client, you agree to:

• give us accurate and complete information, such as menus, prices, opening hours and policies, and keep it up to date
• give us timely access to the systems and accounts we need to build and run your automations
• review and approve our work promptly
• make sure you have the right to share any content, data or access you give us
• tell your own customers, where the law requires it, that they are interacting with an automated assistant and that conversations or calls may be recorded or processed
• stay responsible for your own business decisions, including food preparation, ingredient and allergen information, and halal compliance and certification

Fees and payment

Fees are set out in your proposal or agreement. Unless agreed otherwise, invoices are due within 7 days of the invoice date. Fees for third-party tools or usage (for example AI model usage, telephony, messaging or software subscriptions) may be billed separately and are not included in our service fee unless we say so in writing. We may pause work or suspend the Services if an invoice is overdue. Fees already paid are non-refundable except where stated in your agreement or required by law.

Third-party tools and AI limitations

Our Services rely on third-party platforms and AI models. We do not control these providers and are not responsible for outages, changes, price changes or errors on their side.

AI systems can make mistakes. Chat and voice agents may occasionally give incomplete, inaccurate or unexpected answers. We work to test and configure our agents carefully, but we cannot guarantee that they will always be error-free, uninterrupted or suitable for every situation. The Client is responsible for reviewing the information the agents are set up to give, and for having a way for customers to reach a real person, particularly for allergy, dietary, health or safety questions.

Intellectual property

Unless stated otherwise, we and our licensors own the intellectual property rights in the material on this website and in our methods, templates, workflows and know-how. All rights are reserved. You may view the website for your own personal or internal business use, subject to these terms.

You must not:

• republish material from this website
• sell, rent or sub-license material from this website
• reproduce, duplicate or copy material from this website
• redistribute content from this website

Unless your agreement says otherwise, the Client keeps ownership of its own content, brand, menu data and customer data. Once the Client has paid in full, we grant the Client a non-exclusive right to use the custom automations built for it in running its own business. We keep the right to reuse general knowledge, techniques and non-client-specific templates in our other work.

Confidentiality and data

We will keep the Client’s non-public business information confidential and use it only to provide the Services. Our handling of personal information is described in our Privacy Policy. Where our automations process a restaurant’s customer information, we do so on the restaurant’s behalf and on its instructions.

Comments and user content

Parts of this website may let users post comments and share opinions. We do not filter, edit or review comments before they appear. Comments reflect the views of the person who posts them, not ours. To the extent permitted by law, we are not liable for comments or for any loss or damage caused by their posting or appearance on the website.

We may monitor comments and remove any we consider inappropriate, offensive or in breach of these terms.

By posting a comment you confirm that:

• you are entitled to post it and have all necessary licences and consents
• it does not infringe anyone’s intellectual property rights
• it does not contain defamatory, offensive, indecent or otherwise unlawful material, or invade anyone’s privacy
• it will not be used to promote business or commercial activity, or any unlawful activity

You give us a non-exclusive licence to use, reproduce, edit and authorise others to use, reproduce and edit your comments in any form, format or media.

Cookies

We use cookies, as explained in our Privacy Policy. By using this website you agree to our use of cookies in line with that policy.

Linking to our website

You may link to our home page or other pages as long as the link is not deceptive, does not falsely suggest sponsorship, endorsement or approval by us, and fits within the context of your own site. We may ask you to remove a link at any time, and you agree to do so promptly. You may not use our logo or other artwork to link without our written permission.

Frames

Without our prior written permission, you may not create frames around our web pages that change how our website looks or appears.

Content liability

We are not responsible for any content that appears on your website. You agree to protect and defend us against any claims arising from your website. No link to our website should appear on any site that could be seen as defamatory, obscene or criminal, or that infringes or promotes the infringement of anyone’s rights.

Links from our website

Our website may link to other websites. We do not control them and are not responsible for their content. If you find a link on our website that you think is inappropriate, you can tell us, and we will consider removing it, but we are not obliged to do so or to reply.

Acceptable use

You agree not to use our website or Services to break the law, to send spam or harmful code, to try to gain unauthorised access to our systems or other people’s data, or to build automations that deceive or harm people. We may suspend or end access if these terms are breached.

Disclaimer

The information on this website is provided for general information only. We do not guarantee that it is correct, complete or up to date, or that the website will always be available.

To the maximum extent permitted by law, we exclude all representations, warranties and conditions relating to our website and its use. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury
• limit or exclude our or your liability for fraud or fraudulent misrepresentation
• limit any liability in a way that is not permitted by law
• exclude any liability that cannot be excluded by law

The limits and exclusions in this section and elsewhere in these terms are subject to the points above and apply to all liabilities, whether in contract, in tort (including negligence) or for breach of statutory duty.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, business or goodwill, or loss arising from third-party platform outages or AI-generated errors. Our total liability to a Client for any claim relating to the Services will not exceed the fees the Client paid us for the Services in the [three/six/twelve] months before the claim arose. As long as the website and its information are provided free of charge, we are not liable for any loss or damage of any nature arising from using it.

Term and termination

These terms apply from the date you first use our website or accept our proposal. Either party may end a service engagement by giving written notice as set out in the agreement (or, if none is stated, [number] days’ written notice). You must pay for work completed and costs incurred up to the end date. Sections that by their nature should continue, such as intellectual property, confidentiality, liability and governing law, continue after termination.

Changes to these terms

We may update these terms and our linking policy at any time. The “Last updated” date above shows when they last changed. By continuing to use our website or Services after a change, you agree to the updated terms. Changes to a Client’s signed agreement require both parties’ written consent.

Governing law

These terms are governed by the laws of [your country or jurisdiction], and any disputes will be handled by the courts of [your city or jurisdiction], unless the law where you live gives you rights that cannot be waived.

Contact us

hello@smartthrivesystems.com